The Progress Report

drawing of an old green typewriter

A newsletter for museum professionals that’s serious about audience progress but playful about the process.

You don’t have to build faster horses for funders
#practice Kyle Bowen #practice Kyle Bowen

You don’t have to build faster horses for funders

Waiter: The funder at table 7 ordered Pumpkin Spice French Fries.

Chef: We don’t serve Pumpkin Spice French Fries.

Waiter: I know, but they’re going to evaluate our performance based on our ability to produce Pumpkin Spice French Fries, so I took their order, and you’ll need to fulfill their requirement.

Chef [sighs]: Well, ok. I just wish we didn’t operate in a system that requires us to fulfill funders’ expectations. I’m sure there’s a better way to do things, but until the funders who visit our restaurant develop a more refined palate, I’ll have to keep making Pumpkin Spice French Fries and Quesadilla Burgers.

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Relevance points to goals
#play Kyle Bowen #play Kyle Bowen

Relevance points to goals

Just as a fool, on seeing a finger pointing to the moon, looks at the finger and not the moon, so a museum that pursues relevance does not see the goals of the communities it hopes to support.

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Point! Counterpoint!
#play Kyle Bowen #play Kyle Bowen

Point! Counterpoint!

A study reveals how empathy is easier when we think in analogous terms, but true empathy requires continuous exposure and deep listening. Try applying this approach in your museum, remembering that listening is a skill everyone can develop.

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